General Questions

Make sure you wash baby’s bottles with soap and hot water after each use, bc bacteria builds up after each use from saliva. You don’t want any leftovers in there. And if the baby is very young or has health issues, you also need to sanitize the bottles every day. According to the CDC, here are alternative methods of cleaning baby’ s bottles to the T!

Silicone and nylon are two common materials used for bottle brushes. Silicone bristles are softer and more flexible than nylon ones, which makes them gentle on plastic bottles and less likely to scratch them. One caveat to silicon bristles is that they don’t hold soap very well and some mothers found a few bristles falling off and ending in their baby bottles. No bueno.  Nylon bristles are stiffer and more abrasive than silicone ones, which makes them better at removing dirt and germs from bottles. If you are worried about water splashing everywhere then you can use our Kuvri splash guard with the nylon bristles to prevent splash back. Our Kuvri is easy to use, protects skin, clothes and countertops. Just Slide it on and off your brush handle with ease. It saves space with its collapsible design and hook to hang dry. We want you to use regular brushes not the silicone one’s for safety reasons. Plus you don’t have to go out and buy another brush.

Remember to always wash your hands before handling baby’s feeding items, for safety reasons of course. The CDC recommends we either use boiling water or steam the items, read more about it here. However, we are against this as a follow up study showed that babies swallow 16 million microplastic particles  a day. The exposure to high heat slowly melts the plastic bottle.

We absolutely love Dr. Brown’s Soft Touch Bottle Brush. Simply because it has silicone bristles that are gentle on plastic bottles and prevent scratching. Baby center also created this useful list of different types of brushes to suit your needs.

Washing baby bottles can be quite the task! And we hate it when it leads to more tasks. Ever noticed how water gets everywhere when washing baby bottles? When my baby was born we started using the Kuvri splash guard to help keep me and my counter dry. Game changer!  Here is a guide on how to effectively clean baby bottle brush from our friends at babyschooling.com.

Look no further for the best baby bottle cleaning brushes. Our friends at BabyCenter got you covered with this useful list. 

Use a bottle brush and a nipple brush with gentle dishwashing liquid to clean baby bottles. Do not use a regular sponge or brush as they may not clean well and may damage the bottle, find out more from Colgate.

Silicone bottle brushes aren’t really ideal for cleaning baby’s bottles because they don’t hold soap or lather, which  may not be as efficient as other types of brushes. Here are some reviews from similar products on Amazon

There is no definitive answer to how often you should replace your baby bottle brush or cleaner. It may depend on the type of brush, the frequency of use, and the condition of the brush. However, here are some general guidelines from the baby center community forum and homelization.

Orders & Shipping Questions

Standard shipping is FREE on ALL orders! If you would like to select expedited shipping you can choose that option on the checkout page.
Shipping is only 1 part of the equation. We try to get the items fulfilled on our end as quickly as possible, and many orders are put in the mail the same day you order them, as long as the order is placed before 5:30 pm eastern time. Orders placed later than that usually go out the next business day. However, fulfilment times vary due to a number of reasons including sales volume spikes.

Kuvri Ships to all 50 states in the United States of America!

A few minutes after your order, you should receive an order confirmation email. Then, after your product has shipped, you should receive an order tracking email. Additionally, we may send you order update emails. If you cannot find these emails in your inbox, please check your spam folder.

Occasionally, carriers will mark packages as delivered when they are still in transit. If they make this mistake, please wait a few days. After waiting, if you have not received your package, please contact the carrier with your tracking information. If that does not work, please contact us at lunide@kuvri.com for assistance.

Occasionally, products arrive damaged from the shipping process. We take every precaution to secure every product that we send you including using protective packaging within our shipping boxes. Once a carrier is in control of one of our packages, we have no more control over its condition. Please contact us at lunide@kuvri.com for assistance with any orders that arrived damaged. This will let us file a claim with the carrier, and replace your items.

If we have issued you a refund, but you have not received your funds yet, first check your bank account one additional time. Occasionally it can take days or even weeks before some credit card companies post refunds, so check with your credit card company next. If that does not work, you should contact your bank. Overall, we have seen that it takes days to weeks to process some returns. We do it as quickly as we can on our end, but your credit card company and bank may take time. If you need further assistance after doing all of these steps, please contact lunide@kuvri.com, for further assistance.

We offer one time exchanges on all products that arrive damaged or defective, including regular orders, sale orders, and gifts. To complete an exchange, you may be asked to fill out an online form, and provide a description and images of the defective product. Once an item has been replaced with an exchange item, that exchange item, and the entire order in which the exchange item was a part of, can no longer be refunded or returned.

We have worked very hard to automate our order fulfillment process so that we can get your products to you ASAP! This means that as soon as you confirm the order, we start working on it. Due to this, we are unable to cancel or make edits to orders that have been placed. Please feel free to contact us at lunide@kuvri.com if you need help with canceling or modifying an order, and we will see if we can help, but we cannot make any guarantees.

Kuvri reserves the right to refuse a refund or return, or to refund an order in store credit, and not cash, and we may investigate if we suspect fraud or any other malicious/dishonest behavior.
Only regularly priced items may be refunded. Sale items, gifts, and gift cards cannot be refunded, unless otherwise required by law. A Sale item is any item that discounted more than 10% of the original price.
Store credit is non-transferable. It must be used by the customer who it was issued to. If you use store credit to make a purchase, and you request a refund during the 30 day allowable refund window, you will be issued a refund in store credit, and not cash, or any other means of repayment.
There are no refunds or exchanges for stolen items, or orders where an incorrect/incomplete address is provided at checkout. If the carrier scans and confirms delivery of your package to the address that you provided, we cannot issue a refund for a missing package.

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